Why Shropshire Pools and Spas?

Shropshire Pools & Spas - Tony and Tracy

Shropshire Pools & Spas – Tony and Tracy

Shropshire Pools and Spas is a family run business, owned by Tony and Tracy Roberts,  with nearly 25 years experience in the swimming pool and hot tub industry. The company’s ethos is to sell the best value, highest quality American spas across the west midlands and east Wales, backed by the highest levels of personal service. We operate throughout Shropshire, Powys, Gwynedd, Herefordshire, Staffordshire, and Derbyshire; principally in and around the following towns and cities: Birmingham, Bridgnorth, Cannock, Dudley, Eccleshall, Hereford, Kidderminster, Market Drayton, Newport, Newtown, Oswestry, Rhayader, Shrewsbury, Stafford, Stoke On Trent, Stourbridge, Telford, Welshpool, Wolverhampton, and Wrexham. We only  sell locally, so you can be assured of our best attention and after-sales care at all times.

Our decision to sell Spa Crest’s hot tubs was based on experience gained over 20 years working and training in the industry. We believe that they are one of the best built and highest value hot tubs on the UK market. Spa Crest hot tubs deliver superb hydrotherapy benefits and excellent value for money; and, as they are still designed and built in the US, have an incredible reputation for performance and reliability. We do not sell any hot tubs built in the far east.

We endeavour to help our customers choose the right products for their needs and to look after them before, during and after their purchase. We believe it is extremely important that customers are knowledgeable on correct water hygiene, which is why we invest as much time as the customer needs in training when we hand a spa over to its new owner. We will always follow-up regularly by phone and visit post-sale to ensure the customer is happy.

In addition to our Spa Crest hot tubs, we also carry a full line of spa chemicals, accessories, parts and care products; and we also offer servicing, repairs and maintenance, spa moving and resiting, and water-care training. We are also the region’s leading builder and servicer of swimming pools, and offer a comprehensive range of complementary pool chemicals and accessories. Why not pop-in and see us to learn more, and benefit from our excellent industry and product knowledge. Our customers feel confident that we know our stuff when it comes to hot tubs, and also tell us that they find us helpful and approachable, not pushy. Just knowledgeable and honest. A great proportion of our sales come from referrals from happy customers, and we want to ensure that we work with you to realise all your wishes, so that you’ll become a similar advocate for us too.

Want to know more? Download our invaluable guide for further details on spa ownership, the benefits of spa bathing, top informed-buyers tips, and further details on what makes a Spa Crest hot tub special here.

Don’t take our word for it. Here’s what our customers say about us…

“We have just taken delivery of our new Hot Tub and could not be happier! The service from start to finish has been second to none, great Customer Service, a real pleasure to deal with Tracy and Tony, the owners. Installation was painless and very informative -we watched with pleasure as the tub filled and the heat turned on-the only drawback was we had to wait to get in!! If anyone is thinking of getting a new hot tub, then Shropshire Pools and Spas should be your first choice and we would not hesitate to recommend using their services. Must dash, hot bubbles calling as we speak!!”

Chris and Paddy, Snowdonia National Park, North Wales. Happy. Relaxed. Chilled out.

“I have an above ground outdoor pool and a hot tub and have been very relieved to find such a helpful, reliable and caring company as Shropshire Pools and Spas. Whether on a day to day basis or in a crisis Tracy has dealt promptly and efficiently with all my queries and problems, keeping in touch with regular updates either by phone or email. Tony mended my hot tub thermostat in what seemed like a matter of hours when I was desperate for it to be working when my daughter visited from France. He has also recommended and installed a new pool heater and introduced me to the great product ‘Cover Free’ which has transformed my use of the pool this season. I would like to thank Tracy and Tony for their help, advice and service and would happily recommend Shropshire Pools and Spas to anyone purchasing new products or needing support with existing installations.”
Jane H-H, Shropshire                                                                

“Shropshire Pools and Spas Ltd deliver a fantastic service.  We have purchased several hot tubs from them for our log cabins and they have provided great support from the first phone call to delivery.  The after sales care has been first class and Tracy and Tony are very helpful.  I would thoroughly recommend Shropshire Pools & Spas Ltd and look forward to a long working relationship with them.”

Jo Evans, Sales & Marketing Manager